We take your privacy and the security of your information very seriously. This policy explains how we collect, use, and protect your personal and health data in line with UK GDPR and the Data Protection Act 2018.
What Data We Collect
We may collect and use information such as your:
● Contact details (name, address, phone, email)
● Medical history and treatment records
● Appointment and payment information
● Communication records (emails, calls, messages related to your care)
This includes sensitive health information, which is handled with the highest level of confidentiality.
How We Use Your Data
Your information is used to:
● Provide safe, effective, and personalised care
● Communicate about appointments, treatments, and administrative matters
● Comply with legal, regulatory, and insurance requirements
We do not share your data for marketing purposes without your explicit consent.
IT Systems & Security
We use secure, legally approved IT platforms to manage patient records, appointments, and communications. All systems meet UK GDPR standards.
We also protect your information through:
● Password-protected and encrypted systems
● Locked cabinets for paper records
● Staff training on confidentiality and data protection
● Procedures for managing data breaches
Your Rights
Under UK GDPR, you can:
● Access your data (Subject Access Request)
● Correct inaccuracies
● Request deletion in certain circumstances
● Restrict or object to processing
● Request data portability
● Complain to the Information Commissioner’s Office (ICO) if needed
Contact Us
If you have any questions about your data or wish to exercise your rights, please contact our clinic directly.
We are committed to keeping your information safe, secure, and handled transparently at all times.
Cancellation & Rescheduling Policy
We understand that sometimes plans change, and we aim to be as flexible as possible. To help us manage appointments efficiently and offer care to all patients, please take note of our policy:
If you need to cancel or reschedule an appointment, we kindly ask that you provide at least 24 hours’ notice. This allows us to offer your slot to another patient.
Appointments cancelled with less than 24 hours’ notice may be subject to a cancellation fee. Similarly, if you do not attend your scheduled appointment without notifying us, a fee may apply.
If you are running late, please contact the clinic as soon as possible. While we will do our best to accommodate you, late arrivals may result in a shortened session to avoid affecting other patients’ appointments.
Our goal is to provide efficient, high-quality care for all patients, and adhering to this policy helps us achieve that while being fair and considerate.
Payment Policy
We aim to make the payment process simple, transparent, and stress-free for all our patients.
Payment Timing:
All treatments are payable at the time of your appointment, whether you attend the clinic or have a home visit.
Accepted Payment Methods:
We accept card, cash and other approved payment methods, as indicated at the clinic.
Pricing Transparency:
Our prices are clearly listed for all services, with no hidden charges. Before any treatment begins, we will explain the recommended plan and associated costs so you can make informed decisions.
We are committed to providing efficient, professional care while ensuring the payment process is straightforward and clear.
